Privacy policy

Last updated: July 14, 2026

Iskitex respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Iskitex collects, uses, discloses, retains, and protects personal information when you visit our website, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.

This Privacy Policy applies to customers and website visitors in the United States.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. WHO WE ARE

Iskitex is an online clothing retailer operated by:

Dongguan Yisiqi Clothing Co., Ltd.

Manufacturing Facility:
Room 201, No. 260 Taisha Road
Humen Town, Dongguan, Guangdong
China

The China address is used for manufacturing and related production activities only. It does not provide customer service, customer pickup, direct order fulfillment, or customer return services.

Iskitex serves customers exclusively within the United States. Eligible customer orders are fulfilled and shipped from within the United States.

For privacy questions or requests, contact us using the information in Section 18.

2. PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with our website and services.

Information You Provide Directly

We may collect information that you voluntarily provide, including:

• Full name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number;
• Account login information;
• Products ordered;
• Size, color, and other product selections;
• Order history;
• Return and refund information;
• Customer service communications;
• Product reviews or survey responses;
• Marketing preferences;
• Any other information you choose to provide.

Payment Information

When you make a purchase, payment information is processed by authorized payment providers.

Depending on the payment method, this information may include:

• Credit or debit card details;
• Billing address;
• Payment account identifiers;
• Transaction information;
• Payment authorization results.

Iskitex does not ordinarily receive or store complete payment card numbers. Payment providers process this information according to their own privacy and security practices.

Information Collected Automatically

When you visit or use our website, we and our service providers may automatically collect information such as:

• Internet Protocol address;
• Browser type;
• Device type;
• Operating system;
• Device identifiers;
• Language settings;
• Referring website;
• Pages viewed;
• Products viewed;
• Search activity;
• Cart activity;
• Checkout activity;
• Date and time of access;
• Approximate location derived from an IP address;
• Cookie and similar technology identifiers;
• Website interaction and performance information.

3. HOW WE COLLECT INFORMATION

We may collect personal information from:

• You directly;
• Our website and online store;
• Shopify and related ecommerce services;
• Payment processors;
• Shipping and fulfillment providers;
• Customer support platforms;
• Analytics providers;
• Advertising and marketing platforms;
• Fraud-prevention and security providers;
• Social media platforms when you interact with us;
• Cookies, pixels, tags, software development kits, and similar technologies;
• Other service providers supporting our business operations.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information for the following business and commercial purposes:

Processing Orders

We use personal information to:

• Process and confirm orders;
• Verify payment;
• Prepare products for shipment;
• Deliver orders;
• Provide tracking information;
• Communicate about order status;
• Process cancellations, returns, refunds, or approved claims.

Customer Service

We use personal information to:

• Respond to inquiries;
• Assist with products, sizing, orders, shipping, and returns;
• Investigate missing, damaged, defective, or incorrect orders;
• Maintain records of customer service communications;
• Resolve complaints and disputes.

Operating and Improving Our Website

We may use information to:

• Maintain website functionality;
• Remember cart contents and account preferences;
• Analyze website traffic and usage;
• Improve product selection and site navigation;
• Diagnose technical issues;
• Develop and improve services;
• Measure website and marketing performance.

Security and Fraud Prevention

We may use personal information to:

• Verify customer and transaction information;
• Detect and prevent fraud;
• Prevent unauthorized account access;
• Identify suspicious transactions;
• Protect our customers, business, website, and service providers;
• Enforce our policies and legal rights.

Marketing and Advertising

Subject to applicable law and your preferences, we may use information to:

• Send promotional emails;
• Notify you about products, offers, or store updates;
• Measure advertising effectiveness;
• Personalize website content or advertising;
• Create advertising audiences;
• Understand customer interests.

You may unsubscribe from promotional emails at any time by using the unsubscribe link in the message or contacting us.

Even after unsubscribing from marketing messages, you may continue to receive non-promotional communications about orders, returns, account security, or customer service matters.

Legal and Compliance Purposes

We may use information to:

• Comply with applicable laws and regulations;
• Respond to legal requests;
• Maintain tax and transaction records;
• Enforce our Terms of Service and other policies;
• Protect legal rights;
• Establish, exercise, or defend legal claims;
• Cooperate with regulators, courts, law enforcement, or other authorized authorities.

5. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies and similar technologies to operate and improve our website.

These technologies may include:

• Browser cookies;
• Tracking pixels;
• Web beacons;
• Tags;
• Local storage;
• Analytics tools;
• Advertising identifiers.

Cookies may be used to:

• Keep the website functioning;
• Remember language, cart, or account preferences;
• Support secure checkout;
• Understand how visitors use the website;
• Measure website performance;
• Prevent fraud;
• Provide relevant advertising;
• Measure advertising campaigns.

Types of Cookies

Essential cookies are required for core functions such as cart operation, account login, checkout, payment, security, and fraud prevention.

Functional cookies help remember preferences and improve website features.

Analytics cookies help us understand website visits, navigation, and performance.

Advertising cookies may help us and advertising providers measure campaigns and show advertisements that may be more relevant to your interests.

6. MANAGING COOKIES

You may manage cookies through:

• Our cookie consent tool, when available;
• Your browser settings;
• The privacy settings of your device;
• Advertising platform opt-out tools.

Blocking certain cookies may affect website functionality. For example, the cart, account login, checkout, or saved preferences may not work correctly.

Where required by law, non-essential cookies will be used according to the choices available through our cookie consent tool.

7. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to service providers and other parties as reasonably necessary to operate our business.

Ecommerce Platform

Our store may be hosted and operated through Shopify. Shopify may process personal information to provide ecommerce, account, checkout, security, analytics, and related services.

Payment Providers

We disclose necessary transaction information to payment processors, banks, card networks, digital wallet providers, and fraud-prevention providers.

Shipping and Fulfillment Providers

We may disclose names, addresses, telephone numbers, email addresses, order details, and delivery instructions to:

• Warehouses;
• Fulfillment providers;
• Shipping carriers;
• Logistics providers;
• Package tracking providers.

Technology and Business Service Providers

We may disclose information to providers that support:

• Website hosting;
• Cloud storage;
• Customer service;
• Email delivery;
• Analytics;
• Advertising;
• Data security;
• Fraud prevention;
• Accounting;
• Tax processing;
• Legal compliance;
• Business operations.

These parties are permitted to process information for the services they provide to us, subject to applicable agreements and legal requirements.

Legal Disclosures

We may disclose personal information when reasonably necessary to:

• Comply with law or legal process;
• Respond to valid government or regulatory requests;
• Prevent fraud, abuse, or security incidents;
• Protect the rights and safety of customers or others;
• Enforce our agreements;
• Investigate or defend legal claims.

Business Transactions

If Iskitex or its business assets are involved in a merger, acquisition, financing, reorganization, sale, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

8. SALE OR SHARING OF PERSONAL INFORMATION

Iskitex does not sell personal information in exchange for money.

However, certain uses of advertising cookies or disclosure of online identifiers to advertising or analytics providers may be considered a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws.

Where applicable, eligible consumers may request to opt out of these activities.

You may submit a request using the contact details in Section 18 or through a privacy preference or cookie tool available on our website.

We do not knowingly sell or share the personal information of individuals under 16 years of age.

9. CATEGORIES OF PERSONAL INFORMATION DISCLOSED

Depending on how you interact with us, the categories of information disclosed for business purposes may include:

• Identifiers, such as name, email, telephone number, account identifier, IP address, billing address, and shipping address;
• Commercial information, such as products viewed, cart contents, purchases, returns, and order history;
• Internet or electronic activity, such as browsing behavior and website interactions;
• Geolocation information, such as approximate location derived from an IP address;
• Payment and transaction information;
• Customer service records;
• Preferences and inferences based on shopping activity;
• Fraud-prevention and security information.

We disclose only the information reasonably necessary for the applicable business purpose.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

• Fulfilling orders;
• Providing customer service;
• Maintaining transaction and tax records;
• Processing returns and refunds;
• Preventing fraud;
• Resolving disputes;
• Enforcing agreements;
• Complying with legal obligations.

Retention periods may vary depending on:

• The type of information;
• The reason it was collected;
• Legal and accounting requirements;
• Fraud and security risks;
• Whether a customer account remains active;
• Whether a dispute or claim is pending.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to legal requirements and technical limitations.

11. DATA SECURITY

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include:

• Secure checkout technology;
• Access restrictions;
• Account authentication;
• Fraud monitoring;
• Encryption where appropriate;
• Service-provider security controls;
• Internal data-handling procedures.

No internet transmission or storage system can be guaranteed to be completely secure. Customers should protect account passwords and avoid sharing login information.

If you believe your account or personal information may have been compromised, contact us promptly.

12. YOUR PRIVACY CHOICES

Depending on where you live and subject to applicable law, you may have the right to:

• Request access to personal information;
• Request correction of inaccurate information;
• Request deletion of personal information;
• Request a copy of certain personal information;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted advertising;
• Limit certain uses of sensitive personal information;
• Withdraw consent where processing is based on consent;
• Appeal the denial of a privacy request;
• Receive equal service without unlawful discrimination for exercising privacy rights.

Certain information may be exempt from a request. For example, we may retain information required to complete transactions, prevent fraud, maintain tax records, comply with law, or establish and defend legal claims.

California’s official consumer guidance describes rights that may include knowing, deleting, correcting, opting out of sale or sharing, limiting certain uses of sensitive personal information, and protection from discrimination, subject to the law’s scope and exceptions.

13. HOW TO SUBMIT A PRIVACY REQUEST

To submit a privacy request, contact us through one of the following methods:

Email: support@iskitex.shop
Phone: (+1) 209-306-1188

Please use the subject line:

Privacy Request

Include enough information for us to understand and process your request, such as:

• Full name;
• Email address associated with your account or order;
• Telephone number, when applicable;
• Order number, when relevant;
• State of residence;
• Type of request.

We may request reasonable information to verify your identity and protect personal information from unauthorized disclosure.

If we cannot verify your identity, we may be unable to complete the request.

14. AUTHORIZED AGENTS

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf.

We may require:

• Written proof of authorization;
• Verification of your identity;
• Verification of the agent’s identity;
• A valid power of attorney where applicable.

We may deny requests from agents who cannot demonstrate valid authority.

15. CALIFORNIA PRIVACY NOTICE

This section applies to California residents to the extent applicable privacy laws apply to Iskitex.

California residents may have rights regarding:

• Categories of personal information collected;
• Sources of personal information;
• Business or commercial purposes for collection;
• Categories of third parties receiving information;
• Access to specific pieces of information;
• Correction of inaccurate information;
• Deletion of eligible information;
• Opting out of sale or sharing;
• Limiting certain uses of sensitive personal information;
• Non-discrimination for exercising privacy rights.

Information Collected in the Previous 12 Months

Depending on customer interactions, we may have collected:

• Identifiers;
• Customer records;
• Commercial information;
• Internet activity;
• Approximate geolocation data;
• Payment and transaction information;
• Customer service communications;
• Preferences or inferences.

Purposes of Collection

We may collect this information for:

• Order processing;
• Payment processing;
• Shipping;
• Customer support;
• Returns and refunds;
• Website operation;
• Analytics;
• Advertising;
• Security;
• Fraud prevention;
• Legal compliance.

Categories of Recipients

Information may be disclosed to:

• Shopify;
• Payment processors;
• Banks and card networks;
• Shipping and fulfillment providers;
• Analytics providers;
• Advertising providers;
• Customer service providers;
• Security and fraud-prevention providers;
• Professional advisers;
• Government or legal authorities where required.

Right to Non-Discrimination

We will not unlawfully discriminate against you for exercising applicable privacy rights.

This means we will not unlawfully:

• Deny goods or services;
• Charge a different price;
• Provide a different level of service;
• Retaliate against you for submitting a valid privacy request.

16. DO NOT TRACK AND GLOBAL PRIVACY SIGNALS

Some browsers offer a “Do Not Track” setting. Because there is no universally accepted standard for responding to all Do Not Track signals, our website may not respond to every such setting.

Where required by applicable law and supported by our systems, we may process recognized browser-based opt-out signals, such as a Global Privacy Control signal, as a request to opt out of qualifying sale, sharing, or targeted advertising activity for that browser or device.

17. CHILDREN’S PRIVACY

Our website and products are intended for adults and are not directed to children under 13 years of age.

We do not knowingly collect personal information directly from children under 13.

If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

Parents or guardians who believe a child has provided personal information may contact us.

18. CONTACT INFORMATION

For questions, complaints, or privacy requests, contact:

Brand: Iskitex
Business Entity: Dongguan Yisiqi Clothing Co., Ltd.
Email: support@iskitex.shop
Phone: (+1) 209-306-1188

U.S. Service Address:
Iskitex
9100 Wilshire Blvd.
East Tower, Suite 333
Beverly Hills, CA 90212
United States

The U.S. service address supports customer communication and approved return assistance. It is not a retail store or customer pickup location.

Manufacturing Facility:
Room 201, No. 260 Taisha Road
Humen Town, Dongguan, Guangdong
China

The China address is used for manufacturing only and does not provide customer service, order pickup, direct customer shipping, or return services.

19. THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, availability, or content of third-party websites.

Customers should review the privacy policies of third-party websites before providing personal information.

20. INTERNATIONAL DATA PROCESSING

Although Iskitex serves customers in the United States, some service providers, business systems, or personnel may process information from locations outside the customer’s state or outside the United States.

Where applicable, we use reasonable contractual, technical, and organizational measures intended to protect personal information.

By using our services, personal information may be processed in jurisdictions that have different data protection rules from the customer’s location, subject to applicable law.

21. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in:

• Our business operations;
• Website features;
• Service providers;
• Legal requirements;
• Privacy practices;
• Security procedures.

The updated version will be posted on this page with a revised “Last updated” date.

Material changes may also be communicated through the website, account notice, or email where appropriate.

Continued use of the website after an updated policy becomes effective is subject to the revised policy.