Shipping policy

Last updated: July 14, 2026

Thank you for shopping with Iskitex.

This Shipping Policy explains where we ship, order processing times, estimated delivery times, shipping charges, tracking, address requirements, and how we handle delayed, lost, damaged, or undeliverable packages.

This policy applies to purchases made through the official Iskitex website and delivered to eligible addresses within the United States.

1. SHIPPING AREA

Iskitex currently sells and ships exclusively to customers within the United States.

We do not currently ship to countries or regions outside the United States.

Orders may be shipped to eligible residential or commercial addresses within the United States. Delivery availability may vary for Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. boxes, and other remote or restricted locations.

Customers should enter a complete and accurate shipping address during checkout.

2. SHIPPING ORIGIN

Eligible customer orders are fulfilled and shipped from within the United States.

Iskitex is operated by Dongguan Yisiqi Clothing Co., Ltd., and our products are manufactured at our facility in Dongguan, Guangdong, China.

The China address is used only for manufacturing and related production activities. It does not provide customer order fulfillment, pickup, customer service, or return services.

3. ORDER PROCESSING TIME

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding weekends and U.S. public holidays.

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

During promotional periods, peak shopping seasons, severe weather, carrier disruptions, or other unexpected circumstances, processing may require additional time.

If an order experiences a significant processing delay, we will contact the customer using the email address provided at checkout.

4. SHIPPING RATES

Iskitex offers the following standard shipping rates for eligible orders within the United States:

The shipping threshold is based on the merchandise subtotal after discounts and before applicable taxes.

Gift cards, taxes, previously paid shipping charges, and other non-merchandise fees do not count toward the free-shipping threshold.

The applicable shipping charge will be displayed during checkout before payment is completed.

5. ESTIMATED DELIVERY TIME

After order processing, standard delivery generally takes approximately 3–7 business days.

The total estimated time from order placement to delivery is generally:

Delivery times are estimates and are not guaranteed.

Actual delivery may be affected by:

• Customer location;
• Carrier volume;
• Severe weather;
• Public holidays;
• Incorrect or incomplete addresses;
• Transportation disruptions;
• Delivery restrictions;
• Events outside our reasonable control.

Any delivery estimate shown on the product page, cart, checkout page, order confirmation, or tracking page should be treated as an estimate unless expressly stated otherwise.

6. SHIPPING METHOD

Orders are shipped using standard tracked delivery services provided by available U.S. carriers.

The carrier used for an order may depend on the destination, package size, product availability, and fulfillment location.

Customers generally cannot select a specific carrier unless that option is expressly displayed during checkout.

We do not currently guarantee expedited, overnight, or same-day delivery unless such a service is specifically offered during checkout.

7. ORDER CONFIRMATION AND TRACKING

After an order has been placed successfully, the customer will receive an order confirmation email.

Once the order has been shipped, a shipping confirmation email containing available tracking information will be sent to the email address provided at checkout.

Tracking information may require up to 48 hours to display movement after the shipping label has been created.

A shipping label being created does not necessarily mean that the package has already been collected or scanned by the carrier.

8. SHIPPING ADDRESS REQUIREMENTS

Customers are responsible for providing a complete and accurate shipping address.

Before completing checkout, customers should verify:

• Recipient name;
• Street address;
• Apartment, unit, suite, or building number;
• City;
• State;
• ZIP code;
• Telephone number;
• Email address.

Iskitex is not responsible for delivery delays or failed deliveries caused by incomplete, inaccurate, outdated, or undeliverable address information supplied by the customer.

9. ADDRESS CHANGES

Customers should contact us immediately if a shipping address needs to be corrected.

Email: support@iskitex.shop
Phone: (+1) 209-306-1188

We will make a reasonable effort to update the address before the order is processed or shipped, but address-change requests are not guaranteed.

Once an order has been processed, transferred to the fulfillment team, or shipped, we may be unable to change or redirect the delivery address.

Customers may need to contact the carrier directly after shipment. Carrier redirection services are not guaranteed and may involve additional charges.

10. ORDER CANCELLATIONS

Customers may request cancellation before the order has entered processing or shipment.

Cancellation requests should be submitted as soon as possible to:

support@iskitex.shop

Cancellation requests are not guaranteed.

Once an order has been processed or shipped, it cannot be canceled and must be handled according to our Return & Refund Policy after delivery.

11. MULTIPLE PACKAGES

An order containing multiple products may be shipped in more than one package.

Packages from the same order may:

• Be shipped on different dates;
• Use different tracking numbers;
• Arrive separately;
• Be delivered by different carriers.

Customers will not be charged additional shipping fees solely because an order is divided into multiple shipments.

12. DELIVERY DELAYS

Carrier delivery delays may occur because of weather, seasonal demand, transportation interruptions, local delivery restrictions, or other circumstances outside our reasonable control.

If tracking does not update for several business days or the package has not arrived within the estimated delivery period, contact us with the order number.

We will review the tracking information and, where appropriate, contact the shipping carrier.

A carrier investigation may require additional time before a replacement or refund can be considered.

13. PACKAGES MARKED AS DELIVERED

If tracking shows that a package was delivered but the customer cannot locate it, the customer should first:

• Confirm that the shipping address is correct;
• Check all entrances and secure delivery locations;
• Ask household members;
• Check with neighbors;
• Contact reception, building management, or a mailroom;
• Contact the shipping carrier;
• Allow up to 48 hours because some carrier scans may appear before final delivery.

If the package still cannot be located, contact Iskitex with the order number and tracking information.

We may request additional details and may ask the carrier to investigate the delivery.

A package marked as delivered is not automatically eligible for a refund or replacement. The available resolution will depend on the carrier’s findings and the circumstances of the delivery.

14. LOST PACKAGES

A package may be treated as lost after the carrier confirms that it cannot be delivered or located.

Customers should contact us when:

• Tracking has stopped updating for an unusual period;
• The carrier confirms that the package is missing;
• The estimated delivery period has passed substantially;
• The package is returned or classified as lost by the carrier.

After verification, Iskitex may provide an appropriate resolution, which may include:

• A replacement, subject to availability;
• A refund to the original payment method;
• Continued carrier investigation.

Customers should not submit multiple claims for the same shipment.

15. DAMAGED PACKAGES OR PRODUCTS

Customers should inspect packages and products promptly after delivery.

If a package or product arrives damaged, contact us within 7 calendar days after delivery.

Please provide:

• Order number;
• Description of the damage;
• Clear photographs of the product;
• Photographs of the external packaging;
• Photographs of the shipping label;
• Video evidence when reasonably requested.

Customers should retain the damaged product and packaging until the claim has been reviewed.

After verification, we may offer a replacement, refund, prepaid return label, or another appropriate resolution.

16. INCORRECT OR MISSING ITEMS

If an order contains an incorrect item or is missing an item, contact us within 7 calendar days after delivery.

Please provide the order number, photographs of the products received, the external package, and the shipping label.

We will review the fulfillment records and provide an appropriate resolution after verification.

17. UNDELIVERABLE OR RETURNED PACKAGES

A package may be returned to the sender because of:

• An incorrect or incomplete address;
• Repeated failed delivery attempts;
• Refusal by the recipient;
• Failure to collect the package;
• Delivery restrictions;
• Other carrier-related reasons.

If a package is returned because of an address error, refusal, or failure to collect it, the customer may be responsible for any additional shipping or carrier charges.

Where permitted by law, these charges may be deducted from the refund.

Original shipping charges are generally not refundable when the failed delivery was caused by information or actions attributable to the customer.

18. REFUSED DELIVERIES

Refusing a delivery does not automatically qualify the order for a full refund.

Refused packages may be treated as unauthorized or non-defective returns and will be reviewed under our Return & Refund Policy.

Any shipping, return, handling, or carrier fees caused by the refusal may be deducted from the refund where permitted by law.

19. P.O. BOXES, APO/FPO AND REMOTE LOCATIONS

Shipping availability to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, U.S. territories, and remote areas depends on the carrier and the product.

Some products or services may not be available for these locations.

Where an address is unsupported, checkout may prevent the order from being completed, or our customer service team may contact the customer before shipment.

Any additional charge must be clearly displayed and accepted before the order is completed. We will not add an undisclosed shipping charge after purchase.

20. TAXES AND ADDITIONAL FEES

Applicable sales tax is calculated and displayed during checkout based on the order and delivery location.

For eligible domestic U.S. orders, customers will not be charged undisclosed customs duties or international import fees at delivery.

The order total, shipping charge, discounts, and applicable taxes will be displayed before payment is completed.

21. RISK OF LOSS

Responsibility for a package is subject to applicable law and the carrier’s delivery records.

This section does not limit any rights available to customers under applicable consumer protection law.

Customers should contact us promptly when a delivery problem occurs so that we can review the shipment and assist with a carrier investigation.

22. CUSTOMER SERVICE

For questions about shipping, tracking, delivery, damaged packages, or missing orders, contact:

Brand: Iskitex
Email: support@iskitex.shop
Phone: (+1) 209-306-1188

U.S. Service Address:
9100 Wilshire Blvd.
East Tower, Suite 333
Beverly Hills, CA 90212
United States

This U.S. address is used for customer communication and approved return support. It is not a retail store or customer pickup location.

Business Entity:
Dongguan Yisiqi Clothing Co., Ltd.

Manufacturing Facility:
Room 201, No. 260 Taisha Road
Humen Town, Dongguan, Guangdong
China

The China address is a manufacturing facility only. It does not provide customer order fulfillment, shipping, customer pickup, customer service, or return services.